Privacy Policy

CmhelplineCG Mobile App | Government of Chhattisgarh | Last updated: May 2026

Language: ENGLISH | HINDI

Text size:

Government / Public Service Disclaimer

CmhelplineCG Mobile App is a public service mobile application designed to facilitate communication, information dissemination, and access to services related to the Office of the Chief Minister, Madhya Pradesh.

This application is officially authorized by the Government of Chhattisgarh, but is operated by an authorized entity. The information provided through this app is for public service and informational purposes only and does not constitute legal advice unless explicitly stated.

Information We Collect

1. Account & Login Information

When you register or log in to the App, we may collect:

Name
Mobile number
Email address
Username
Authentication credentials (securely encrypted)

2. Location Information

With your consent, the App may collect location information to enable location-based services.

Approximate Location: Network or IP-based
Precise Location: GPS-based (only if enabled by you)

You may disable location access at any time through your device settings.

3. Automatically Collected Information

Device information (model, OS version)
App usage data
Crash reports and diagnostics

How We Use Information

User authentication and account management
Providing public service and location-based features
Improving app functionality and performance
Security monitoring and fraud prevention
Legal and regulatory compliance

Sharing of Information

We do not sell personal data. Information may be shared only with:

Authorized government departments
Trusted technical service providers
Law enforcement agencies when legally required

Third-Party Services

Google Play Services
Firebase Authentication
Google Analytics for Firebase
Firebase Crashlytics

Data Security

Reasonable administrative and technical safeguards are implemented to protect user data. However, no system is completely secure.

Your Rights & Choices

Access or update your personal information
Request deletion of your data (subject to applicable laws)
Disable location permissions at any time

Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with a revised effective date.

Contact Information

Developer/Authorized Entity: Good Governance and Convergence Department, Government of Chhattisgarh

Email: us-ggc58@cg.gov.in